FAQs
We will send you an ETA on a timeframe of when we are expected to be in the area. A tracking link will be sent to your email/mobile once orders are sent out. We will leave the box at the front door - there are options to protect your packaging if your recipient is not at home.
Our drivers and couriers will not be ringing any doorbells or knocking on doors in order to minimise physical contact with surfaces. Instead, they will give the number attached to the order a call to let you know that the box has been left at the door. We will also send a follow-up email to confirm that the delivery has been made.
*Please note that if we are employing extra external courier companies, their operations may vary slightly. Please contact us if you have any concerns or questions.
Yes! We offer same day delivery from Monday-Friday if you order before 2PM. Have a chat with us through our website to place your order.
Need more time to choose your box? Order before 7PM Monday-Sunday for next day delivery!
All orders are delivered on the date selected between 9am and 6pm. Please note that we're currently experiencing high volumes of deliveries but we will endeavor to get there ASAP.
We will send you an ETA on the day of delivery to give a timeframe of when we are expected to deliver the order. A tracking link will be sent to your email/mobile once orders are sent out.
If you are delivering to a business address, this address will be prioritised.
Please note that delivery windows are wider on big occasions such as Valentine’s Day, Christmas etc. Workplaces should be delivered by 5pm and residential addresses delivered by 6pm. Note these times may be extended due to the volume sent on these occasions. Our drivers will do their best to deliver within these time frames but there may be situations beyond our control.
What Areas Do You Deliver To?
We deliver to most suburbs in metro Melbourne. We currently service areas within a 30km radius from CBD and selected suburbs near our stores. Please note that we do not currently deliver to regional Victoria.
If no one at home, a few things will happen:
The courier will leave the goods at the front or back door if no one's home and if there is a safe place to so. If the driver is unable to leave the package, the box will be sent back to us and a re-delivery can occur for an additional fee. If we are unable to deliver to the address, the order is returned to base. We can redeliver the order at a charge of 60% of the original order cost plus the additional delivery charge.
If you provide us with an incorrect address and we deliver your order as per your instructions, then we accept no responsibility for the mistake. If we are unable to deliver to the address, the order is returned to base. We can redeliver the order at a charge of 60% of the original order cost plus the additional delivery charge. If we are unable to re-deliver on the same day then you will need to purchase a new box and delivery.
Yes, we do deliver to apartments and units. Please clearly note the unit number when placing the order. Please ensure that someone is home to accept the delivery. If the building is secured, and the driver cannot get in, then the box will be returned to us and there will be a redelivery fee plus 60% cost of the box charged.
We cannot deliver to PO Boxes or parcel lockers.
As of currently, we can still deliver to Police Stations. If our drivers do not have enough information to deliver your order, the package will be sent back to us and you may be charged a re-delivery fee.
Due to COVID-19, we are delivering to a selected number of hospitals. Please check with the hospital directly to see if they're currently accepting deliveries. We are unable to take responsibility if there are any issues with the delivery.
Yes! We deliver from Monday-Sunday for Melbourne metro deliveries.
Our cut off is 7pm the day prior to delivery. For Monday deliveries, all orders need to be placed by Sunday 7pm. Orders placed after this cut off date, will be delivered the next available business day.
Due to the volume of orders being delivered, unfortunately, this is not an option.
Sure can! You will receive tracking details via email. Please check your junk folder as the email may go there.
Addresses within our Melbourne metro area will have a delivery fee of $12.95.
No, we will all of this to you via email with your confirmation email.
We have a wide range of doughnuts, which range from dossants, doughnuts, yeast-raised doughnuts and cake-based doughnuts.
Dossants
Wheat, flour, sugar, vegetable oil, wheat gluten, iodized salt, L-ascorbic acid (E300), enzyme (amylase), thiamine, folic acid, butter, milk
Doughnuts (vegan)
Wheat, flour, sugar, vegetable oil, wheat gluten, iodized salt, L-ascorbic acid (E300), enzyme (amylase), thiamine, folic acid.
Yeast-raised doughnuts
Wheat flour (thiamine, niacin), vegetable shortening (emulsifiers 471, 477), antioxidant 307, sugar, skim milk powder, dextrose, salt, raising agents 500, 341, 450, emulsifiers (471, 481), soy flour, whole egg powder, what fiber, guar gum (412) food enzyme 1104.
*Please Note That The Above Does Not Include The Toppings And Fillings We Use In Our Doughnuts. Ask Us About Specific Doughnuts And Their Allergens Through Online Chat or Email donutdash@goldelucks.com.au.
YES. We use nuts in almost everything we do. We cannot guarantee that a product will not come in contact with nuts. Please contact us to discuss any food allergies or intolerances before making an order at donutdash@goldelucks.com.au
Yep, we love a chat. Email us at donutdash@goldelucks.com.au
We process your order as soon as it is placed, so we cannot guarantee any changes. However, give us a call or email us at: donutdash@goldelucks.com.au to discuss. We need at least 48 hours notice for any changes. Please note that there may be an admin fee to re-route or make changes to your order.
You can pay via credit card or afterpay.
Orders can be cancelled 48 hours prior to the scheduled delivery date. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded. Cancellation of order incurs a $5.00 administrative fee which will be deducted from your refund, regardless of box value. If cancellation notice is received at less than 48 hour notice - cancellation is void.
A cancellation notice must be placed in email to donutdash@goldelucks.com.au.
All our products are halal and kosher friendly. Our doughnuts are made with vegetable shortening, and are free of animal products.