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Refund Policy

Returns or Changes 

We are unable to accept any return and/or changes once an order has been picked up or delivered from the store. All orders are final and non-refundable unless cancelled within accepted period.

Perishable goods such as food cannot be returned.

Cancellation Policy

Orders can be cancelled prior to 48 hours prior to the scheduled delivery date. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.
Cancellation of order incurs a $10.00 administrative fee. Money will be refunded less this fee. If cancellation notice is received at less than 48 hour notice - cancellation is void. A cancellation notice must be placed in email to hello@goldelucks.com.au

Orders cannot be cancelled on the day of delivery.  In the event that the customer needs the box cancelled or re-delivered on the day of the delivery, the customer will be charged the same price for an additional box to be sent out.

We do not offer cash refunds under any circumstances. Store credit may be issued.

Additional non-returnable items: 
Gift cards

Late or missing refunds (if applicable) 

We will issue a refund for missing items in the box if we have not substitute them for a product that is of similar value or greater. 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@goldelucks.com.au.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.


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